FAQ

432.366.2911 | OPEN 24/7/365

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432.366.2911 |

OPEN 24/7/365

Do you accept Medicare, Medicaid, or supplements to Medicare?

At this time, the regulatory body for Medicare & Medicaid services, CMS (Centers for Medicare & Medicaid Services), does not recognize freestanding emergency centers, such as Excel ER; therefore CMS does not allow for Medicare or Medicaid payments, which would also include any supplements to Medicare.

What exactly is a freestanding emergency room?

A freestanding emergency room is a full service, state-licensed, and 24/7 emergency room that, as its name implies, is not directly connected to a hospital. It offers essentially the same services and functions, but with dramatically reduced wait times and a much more comfortable setting than traditional ERs.

Are you more expensive than a traditional emergency room?

Not at all! We offer virtually the same rates as traditional hospital-based ERs. However, we provide a distinct advantage to patients in that we avoid the overhead and sway of extra administrators associated with those ERs. Because of that, are able to streamline services much more effectively and with a convenient, personal touch attached. You'll be amazed to see how much of a difference it makes!

What's the difference between Excel ER and a regular urgent care clinic or a hospital emergency room?

Take a look at our comparison chart to learn the answer! You can easily compare our services with those offered at traditional clinics and hospital ERs and make an informed decision concerning which one would best suit your needs.

What counts as an emergency?

Defining what an emergency is isn't up to our team – it's up to you, the patient. If you feel you are experiencing a health emergency, don't hesitate to visit one of our Excel ER location at once. You know your body better than anyone else, and we'll be happy to provide any treatment or diagnoses you need so that you can return to your life with renewed confidence and vigor.

Do you treat children?

Of course! We treat patients of all ages.

Do I need to call ahead and schedule an appointment?

No! Just come straight to Excel ER - Odessa, and we'll be happy to provide immediate assistance and treatment.

What happens if I need to go to a hospital?

It's not a problem at all. We can arrange an immediate transfer and coordinate with the doctors and surgeons there so that you can be sure to receive the care you need in the quickest timeframe possible.

How long will I have to wait before I'm helped?

You're probably used to the long lines and tedious processes at traditional clinics and hospital emergency rooms. We're happy to break the news to you that at Excel ER, there's no waiting required! As soon as you come in, we'll assess your condition and gather all the important information we need so we can start arranging your treatment. You'll be amazed by how quick the process is.

What options are available for payment?

We accept all private insurance plans, including Aetna, Humana, Cigna, BlueCross/BlueShield, and several others. We also take cash and all major credit cards.